Terms of Service
Last updated June 29, 2026
These Terms of Service (“Terms”) govern your access to and use of Gandr’s AI-assisted screening service (the “Service”). By creating an account, being approved, or using the Service, you (“Customer”) agree to these Terms on behalf of your company. If you don’t agree, don’t use the Service.
The Service
Gandr places or receives screening calls with your candidates, asks the questions you configure, records and transcribes the conversation, and returns a summary and score. Gandr augments your team and never replaces it: a human reviews every screen and makes the final hiring decision. Scores and summaries are decision-support, not automated decisions.
Accounts & approval
Gandr is approval-gated. Companies request access and are reviewed before going live; we may decline or suspend any account at our discretion. You’re responsible for your account, your users (recruiters you invite), and keeping credentials secure. You must provide accurate information and be authorized to hire for the roles you screen.
Your responsibilities & legal compliance
You are responsible for the lawful use of the Service for your roles and in your jurisdictions, including:
Consent & recording. Ensuring calls may be recorded where your candidates are located (including all-party-consent states) and that candidates have consented to be contacted and screened (e.g. TCPA for calls and texts). Gandr discloses recording and that the call is automated at the start of every call.
Fair hiring. Complying with anti-discrimination and automated-employment-decision laws that apply to you (e.g. EEOC guidance, NYC Local Law 144, the Colorado AI Act, and similar), and for the screening questions and criteria you configure.
Your data. Having the right to provide candidate information to Gandr for screening.
You will not use the Service to violate any law, to screen for prohibited or discriminatory criteria, or to contact people who haven’t consented.
Data & privacy
For candidate personal information, Gandr acts as your service provider/processor and processes it on your behalf to deliver the Service, as described in our Privacy Policy. You remain the controller of your candidates’ data. Each party will maintain reasonable safeguards appropriate to its role.
Fees
Paid use is billed per completed screen (or as otherwise agreed), through our payment processor. Fees are non-refundable except where required by law. We may change pricing on reasonable notice; continued use after a change means you accept it.
Acceptable use
Don’t misuse the Service: no reverse engineering, reselling without permission, overloading or probing the system, uploading malware, or using it to harass. Telephony and messaging must comply with carrier and regulatory rules (including A2P/10DLC registration where applicable).
Intellectual property
Gandr and its software are owned by us. You own your candidate data and your role content. You grant Gandr the rights needed to operate the Service for you. We may use aggregated, de-identified data to improve the Service; we do not use your candidate recordings to train third-party AI models.
Disclaimers
The Service is provided “as is.” AI summaries and scores can be imperfect or inaccurate — they are aids for a human reviewer, not guarantees, and must not be used as the sole basis for an employment decision. We disclaim all implied warranties to the fullest extent permitted by law.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and Gandr’s total liability for any claim is limited to the fees you paid for the Service in the three months before the claim. Nothing limits liability that can’t be limited by law.
Termination
Either party may stop using or providing the Service. We may suspend or terminate access for breach of these Terms or for risk to the Service or others. On termination, your right to use the Service ends; data handling follows the Privacy Policy and applicable law.
Changes to these Terms
We may update these Terms; we’ll revise the “last updated” date and, for material changes, provide reasonable notice. Continued use means you accept the updated Terms.
Contact
Questions about these Terms? Email hello@gandr.ai.